All Systems Operational

Scheduled Maintenance

Multiple Sites Jul 2, 2025 00:00-04:00 AEST

Network Engineers will be performing routine maintenance to ouur network which will affect customer services at multiple sites.

Sites Affected:

21 Marine Parade, St Kilda 3182
12 Marine Parade, St Kilda 3182

Service disruptions may be experienced during this window.
Posted on May 20, 2025 - 10:41 AEST

Level 2, 566 St Kilda Rd, Melbourne Jul 2, 2025 18:00-19:00 AEST

Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Jun 23, 2025 - 15:19 AEST

8 Blanche Street, St Kilda Jul 3, 2025 10:00-12:00 AEST

Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Jun 24, 2025 - 12:58 AEST

Multiple Sites Jul 8, 2025 00:00-04:00 AEST

Network Engineers will be performing routine maintenance to ouur network which will affect customer services at multiple sites.

Sites Affected:

8 Blanche Street, St Kilda 3182
5 Greeves Street, St Kilda 3182
7 Greeves Street, St Kilda 3182
33 Inkerman Street, St Kilda 3182
3 Greeves Street, St Kilda 3182

Service disruptions may be experienced during this window.
Posted on May 19, 2025 - 12:04 AEST

Multiple Sites Jul 16, 2025 00:00-04:00 AEST

Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites.

Sites Affected:

299 Queen Street, Melbourne
190 Queen Street, Melbourne

Service disruptions may be experienced during this window.
Posted on Jun 18, 2025 - 10:15 AEST

Multiple Sites Jul 23, 2025 00:00-03:00 AEST

Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites.

Sites Affected:

148-160 Albert Road, South Melbourne
100 Albert Road, South Melbourne
132-138 Albert Road, South Melbourne
102 Albert Road, South Melbourne
60 Albert Road, South Melbourne
20-22 Albert Road, South Melbourne
24 Albert Road, South Melbourne
63 Stead Street, South Melbourne

Service disruptions may be experienced during this window.
Posted on Jun 18, 2025 - 10:05 AEST
Jun 25, 2025

No incidents reported today.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025
Network Wide
Resolved - This incident has been resolved.
Jun 22, 20:38 AEST
Update - DGtek has successfully restored peering connectivity with the upstream provider earlier this morning. Since then, no further data drop issues have been observed.

We continue to actively monitor the situation and are working closely with the upstream carrier to identify the root cause of the outage.
Jun 20, 10:55 AEST
Monitoring - The upstream carrier identified an issue affecting Amazon Networks within Australia. A temporary fix has been implemented, and the service is currently under monitoring to ensure stability.
Jun 19, 18:31 AEST
Update - Engineers are working actively with the upstream carrier to resolve the issue.
Jun 19, 17:45 AEST
Investigating - Engineers have observed network alarms across the network which are currently causing disruption to services for some customers. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Jun 19, 17:17 AEST
Jun 21, 2025
51 Gordon Street, Footscray
Resolved - This incident has been resolved.
Jun 21, 00:29 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 20, 10:29 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Jun 20, 02:20 AEST
Jun 20, 2025
VoIP Services
Completed - The scheduled maintenance has been completed.
Jun 20, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 22:00 AEST
Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.

Service disruptions may be experienced during this window.
Jun 16, 20:29 AEST
Jun 19, 2025
Building A2/33 Inkerman St, St Kilda
Completed - The scheduled maintenance has been completed.
Jun 19, 12:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 10:00 AEST
Scheduled - Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Jun 18, 19:35 AEST
Network Wide
Completed - The scheduled maintenance has been completed.
Jun 19, 01:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 00:00 AEST
Scheduled - Network Engineers will be performing emergency maintenance to our network which will impact customer services network wide.

Service disruptions may be experienced during this window.
Jun 17, 20:51 AEST
Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025
63 Whiteman Street
Resolved - This incident has been resolved.
Jun 16, 20:04 AEST
Monitoring - The issue was caused by water ingress into the communications room. All services have since been restored and are now fully operational
Jun 16, 11:48 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Jun 15, 23:29 AEST
118 Russell Street, Melbourne
Resolved - The third-party backhaul provider has successfully repaired the tripped circuit breaker on their network device, and full service has been restored.
Jun 16, 08:15 AEST
Update - We've identified that the connectivity issue at 118 Russell Street is a result of an unplanned network outage experienced by our third-party backhaul provider. Our teams are in close communication with them, coordinating efforts to restore services.
Jun 15, 17:31 AEST
Identified - Engineers has identified the cause of the outage at 118 Russell Street as a power outage experienced by one of our third-party backhaul providers at their site. Our teams are in close communication with them, and we are working diligently to resolve this. Further updates will be shared here."
Jun 15, 12:44 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Jun 15, 12:11 AEST
Jun 15, 2025
Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
18 Yarra St, South Yarra
Completed - The scheduled maintenance has been completed.
Jun 12, 18:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 16:00 AEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 11, 14:16 AEST
3 Charnwood Road,St Kilda
Resolved - This incident has been resolved.
Jun 12, 15:28 AEST
Monitoring - The outage was due to third party builders. The services are up and under monitoring.
Jun 12, 14:26 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Jun 12, 13:37 AEST
Jun 11, 2025
88 Beaconsfield Parade, Albert Park
Resolved - This incident has been resolved.
Jun 11, 09:42 AEST
Investigating - We are currently investigating this issue.
Jun 10, 18:34 AEST
Monitoring - The circuit breaker tripped and has been reset. We are monitoring the results.
Jun 10, 16:43 AEST
Update - A technician has been dispatched to the site to investigate whether a circuit breaker has tripped.
Jun 10, 16:28 AEST
Update - We are continuing to investigate this issue.
Jun 10, 16:22 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Jun 10, 16:22 AEST
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