483 Swanston Street, Melbourne

Incident Report for DGtek Network

Resolved

This incident has been resolved.
Posted Oct 27, 2026 - 14:03 AEDT

Monitoring

Building management has confirmed that power has been restored to the affected device following the water leakage in the communications room. The services are back online.
Posted Oct 27, 2026 - 13:02 AEDT

Identified

A DGtek field engineer has reached the site. Onsite engineer has identified that the Level 44 switch has been turned off and water is in the communication Room. The Engineer is further working with building management to restore the services.
Posted Oct 27, 2026 - 12:44 AEDT

Investigating

Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Posted Oct 27, 2026 - 08:52 AEDT