All Systems Operational

Scheduled Maintenance

55 Crockford Street, Port Melbourne 3207 Sep 17, 2025 11:00-13:00 AEST

Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Sep 11, 2025 - 17:37 AEST

VoIP Services Sep 18, 2025 22:00 - Sep 19, 2025 02:00 AEST

Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.

Service disruptions may be experienced during this window.
Posted on Sep 15, 2025 - 16:57 AEST
Sep 16, 2025

No incidents reported today.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025
86 Inkerman Street, St Kilda 3182
Completed - The scheduled maintenance has been completed.
Sep 12, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 00:00 AEST
Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer services at 86 Inkerman Street, St Kilda 3182.

Service disruptions may be experienced during this window.
Sep 5, 13:51 AEST
Sep 11, 2025
269-283 City Road, Southbank
Resolved - one of the devices uplink had been disrupted during a third-party installation. Our tech team fixed the issue. Incident is resolved now.
Sep 11, 12:16 AEST
Update - A tech team is deployed to the building further investigate outage.
Sep 11, 11:46 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Sep 11, 10:36 AEST
Sep 10, 2025

No incidents reported.

Sep 9, 2025
Multiple Sites
Completed - The scheduled maintenance has been completed.
Sep 9, 20:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 17:00 AEST
Scheduled - Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites.

Dark Fibre services are not included in this maintenance and will remain unaffected.

Sites Affected:

202 Normanby Road, Southbank 3006
75 Lorimer Street, Docklands 3008
261 Clarendon Street, South Melbourne 3205
186-202 York Street, South Melbourne 3205
126 Bank Street, South Melbourne 3205
237 Park Street, South Melbourne 3205
87 Gladstone Street, South Melbourne 3205
15 Yarra Street, South Melbourne 3205
13 Yarra Street, South Melbourne 3205
350 Bridge Street, Port Melbourne 3207
541 Graham street, Port Melbourne 3207
24 Beach Street, Port Melbourne 3207
16 Beach Street, Port Melbourne 3207
49 Fennell Street, Port Melbourne 3207
40-50 Bertie Street, Port Melbourne 3207
55 Crockford St, Port Melbourne 3207

Service disruptions may be experienced during this window.
Aug 29, 08:41 AEST
Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025
YMCA College Squares, 570 Lygon Street, Carlton North 3053
Resolved - A temporary fix has been applied, and the devices are currently stable. The power instability was caused by a faulty electrical component
Sep 6, 16:16 AEST
Monitoring - The BM office has confirmed that technicians are actively monitoring the power termination circuit boards.
Sep 6, 12:36 AEST
Update - The BM office has confirmed that the power instability issue is being investigated, and necessary actions will be taken to resolve it.
Sep 6, 09:05 AEST
Update - Engineers have observed that the power supply in the common areas of YMCA College Square is unstable, resulting in disruptions to network devices on Levels 6 to 8
Sep 5, 22:16 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Sep 5, 22:10 AEST
Sep 5, 2025
YMCA College Squares, 570 Lygon St , Carlton 3053
Resolved - Issue was fixed by turning ON the termination circuit at Level1 which is feeding common areas of all the levels.
Sep 5, 18:06 AEST
Identified - Tech team is onsite and found common areas of YMCA College Squares area in Level 6, 7 and Level 8 has no power causing network devices goes down
Sep 5, 17:26 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Sep 5, 16:11 AEST
VoIP Services
Completed - The scheduled maintenance has been completed.
Sep 5, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 22:00 AEST
Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.

Service disruptions may be experienced during this window.
Sep 1, 13:45 AEST
Sep 4, 2025
Sep 3, 2025
Multiple Sites
Completed - The scheduled maintenance has been completed.
Sep 3, 15:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 10:00 AEST
Scheduled - Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites.

Sites Affected:

35 Queens Bridge Street, Southbank 3006
9 Power Street, Southbank 3006
158 City Road, Southbank 3006
50 Lorimer Street, Docklands 3008
60 Lorimer Street, Docklands 3008
66 Lorimer Street, Docklands 3008
70 Lorimer Street, Docklands 3008
80 Lorimer Street, Docklands 3008
82 Lorimer Street, Docklands 3008
90 Lorimer Street, Docklands 3008
50 River Esplanade, Docklands 3008
64A River Esplanade, Docklands 3008
86 River Esplanade, Docklands 3008
89 Gladstone Street, South Melbourne 3205
15-35 Thistlethwaite Street, South Melbourne 3205
38 Glover Street, South Melbourne 3205

Service disruptions may be experienced during this window.
Aug 29, 09:26 AEST
Sep 2, 2025

No incidents reported.

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