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All Systems Operational
Scheduled Maintenance
451 Little Bourke Street, Melbourne 3000 Nov 17, 2025 17:00-19:00 AEDT
Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections.
Service disruptions may be experienced during this window.
Posted on Nov 12, 2025 - 12:21 AEDT
Service disruptions may be experienced during this window.
Posted on Nov 12, 2025 - 12:21 AEDT
Past Incidents
Nov 14, 2025
Resolved -
Fiber issue is now fully resolved and stable for more than 2 hours. We have completed the monitoring period and confirmed service stability. We are now formally closing this incident. Thank you for your patience and support.
Nov 14, 18:56 AEDT
Nov 14, 18:56 AEDT
Monitoring -
fiber team has complted the restoration and device came online. Services back to normal. We are monitoring the status.
Nov 14, 14:34 AEDT
Nov 14, 14:34 AEDT
Update -
Our tech team has arrived the site and working progress to fix the issue. Once issue resolved we will update.
Nov 14, 11:50 AEDT
Nov 14, 11:50 AEDT
Update -
The fiber repair work will resume tomorrow morning (14th) as soon as the repair crew gains access to the building. Further updates will be provided as they are available.
Nov 13, 17:42 AEDT
Nov 13, 17:42 AEDT
Identified -
Our technicians identified a fiber cut within the building causing the outage. We are working on to resolve the issue
Nov 13, 11:45 AEDT
Nov 13, 11:45 AEDT
Update -
Technician team had been dispatched to further investigate the outage.
Nov 13, 10:02 AEDT
Nov 13, 10:02 AEDT
Investigating -
Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 13, 08:53 AEDT
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 13, 08:53 AEDT
Resolved -
The issue is now fully resolved and stable for more than 5 hours. We have completed the monitoring period and confirmed service stability. We are now formally closing this incident. Thank you for your patience and support.
Nov 14, 18:53 AEDT
Nov 14, 18:53 AEDT
Update -
Again switches back to normal, we are monitoring the status.
Nov 14, 14:32 AEDT
Nov 14, 14:32 AEDT
Update -
Electrician is troubleshooting again causing some equipment goes down. We will update the status here.
Nov 14, 13:04 AEDT
Nov 14, 13:04 AEDT
Monitoring -
After electricin fix their circuit breaker now device is recovered and services back to normal. We will monitor this for some period.
Nov 14, 11:49 AEDT
Nov 14, 11:49 AEDT
Identified -
An electrician is actively repairing the circuit breaker affecting DGtek's network equipment.
Nov 14, 09:59 AEDT
Nov 14, 09:59 AEDT
Investigating -
Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 13, 23:03 AEDT
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 13, 23:03 AEDT
Nov 13, 2025
Resolved -
The Fiber Team has completed the necessary repairs, and the service has been successfully restored following the fix
Nov 13, 13:43 AEDT
Nov 13, 13:43 AEDT
Identified -
outage had been occurred during a fiber audit. Fiber team is already dispatched to attend to the issue
Nov 13, 12:08 AEDT
Nov 13, 12:08 AEDT
Nov 12, 2025
No incidents reported.
Nov 11, 2025
Resolved -
This incident has been resolved
Nov 11, 23:48 AEDT
Nov 11, 23:48 AEDT
Monitoring -
All services are back online after the area/street power outage.
Nov 11, 22:53 AEDT
Nov 11, 22:53 AEDT
Identified -
Engineers have identified that the interruption to the service is due to the ongoing power outage at the area/street.
Nov 11, 22:22 AEDT
Nov 11, 22:22 AEDT
Investigating -
Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
Sites Affected:
148-160 Albert Road
63 Stead Street
126 Bank Street
We apologies for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 11, 21:56 AEDT
Sites Affected:
148-160 Albert Road
63 Stead Street
126 Bank Street
We apologies for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 11, 21:56 AEDT
Resolved -
The issue is now fully resolved and the connection has been stable for more than 2 hours. We have completed the monitoring period and confirmed service stability. We are now formally closing this incident. Thank you for your patience and support.
Nov 11, 18:14 AEDT
Nov 11, 18:14 AEDT
Update -
Switch has been recovered and its up time is 23 minutes. We are monitoring the connection now. Thanks for the support.
Nov 11, 15:28 AEDT
Nov 11, 15:28 AEDT
Update -
DGtek technical team has confirmed the network switch is offline (down) due to a tripped circuit breaker at the site.
The issue has been escalated to the Building Management / Concierge team to be resolved by their electrician. We are currently awaiting confirmation and feedback on the repair status.
Nov 11, 13:22 AEDT
The issue has been escalated to the Building Management / Concierge team to be resolved by their electrician. We are currently awaiting confirmation and feedback on the repair status.
Nov 11, 13:22 AEDT
Identified -
Our technical team arrived on-site at 12:05. It is identified circuit breaker issue and contacting buildig manager to check this further from electrical side.
Nov 11, 12:49 AEDT
Nov 11, 12:49 AEDT
Update -
Field Technician has been dispatched to the site for further investigating the issue. Further updates will be posted as it becomes available.
Nov 11, 12:41 AEDT
Nov 11, 12:41 AEDT
Investigating -
Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 11, 11:51 AEDT
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 11, 11:51 AEDT
Nov 10, 2025
No incidents reported.
Nov 9, 2025
No incidents reported.
Nov 8, 2025
No incidents reported.
Nov 7, 2025
No incidents reported.
Nov 6, 2025
Completed -
The scheduled maintenance has been completed.
Nov 6, 11:00 AEDT
Nov 6, 11:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 10:00 AEDT
Nov 6, 10:00 AEDT
Scheduled -
Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.
Service disruptions may be experienced during this window.
Nov 4, 14:54 AEDT
Service disruptions may be experienced during this window.
Nov 4, 14:54 AEDT
Completed -
The scheduled maintenance has been completed.
Nov 6, 02:00 AEDT
Nov 6, 02:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 00:00 AEDT
Nov 6, 00:00 AEDT
Scheduled -
Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites.
Sites Affected:
826-846 Lorimer Street, Port Melbourne 3207
228 La Trobe Street, Melbourne 3000
68 Clarke Street, Southbank 3006
221 Sturt Street, Southbank 3006
Service disruptions may be experienced during this window.
Oct 27, 14:48 AEDT
Sites Affected:
826-846 Lorimer Street, Port Melbourne 3207
228 La Trobe Street, Melbourne 3000
68 Clarke Street, Southbank 3006
221 Sturt Street, Southbank 3006
Service disruptions may be experienced during this window.
Oct 27, 14:48 AEDT
Nov 5, 2025
No incidents reported.
Nov 4, 2025
No incidents reported.
Nov 3, 2025
Resolved -
The issue is now fully resolved and the connection has been stable after switching to an alternate fiber path. We have completed the monitoring period and confirmed service stability. We are now formally closing this incident. Thank you for your patience and support.
Nov 3, 11:14 AEDT
Nov 3, 11:14 AEDT
Update -
The issue is now fully resolved and the connection has been stable after switching to an alternate fiber path. We have completed the monitoring period and confirmed service stability. We are now formally closing this incident. Thank you for your patience and support.
Nov 3, 11:13 AEDT
Nov 3, 11:13 AEDT
Monitoring -
Issue has been fixed now. It was faulty fiber and we have used another fiber to restore the connectivty. We are monitoring the connection now. Thanks for the support.
Nov 3, 09:58 AEDT
Nov 3, 09:58 AEDT
Identified -
Our tech team has reached the site at 07.20 AM. It has identified as fiber cable issue. We are working on to fix it. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 3, 08:54 AEDT
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 3, 08:54 AEDT
Update -
Technician is scheduled to dispatched again on Monday morning to troubleshoot the issue onsite.
Nov 2, 13:18 AEDT
Nov 2, 13:18 AEDT
Update -
Our technical team was on-site at 6:02 PM AEDT and remained for over one hour attempting to gain access to the equipment room.
Due to the building manager's confirmed unavailability for after-hours support, the team has been temporarily withdrawn from the site.
We are actively liaising with building management to secure a confirmed time for access. We will provide an immediate update once the troubleshooting window is scheduled.
Oct 31, 19:51 AEDT
Due to the building manager's confirmed unavailability for after-hours support, the team has been temporarily withdrawn from the site.
We are actively liaising with building management to secure a confirmed time for access. We will provide an immediate update once the troubleshooting window is scheduled.
Oct 31, 19:51 AEDT
Update -
Our technical team arrived on-site at 6:02 PM AEDT. We have encountered a temporary delay as we are awaiting a response from the building manager to gain the necessary access. We will provide an update as soon as access is secured and work commences.
Oct 31, 18:17 AEDT
Oct 31, 18:17 AEDT
Update -
Field Technician has been dispatched to the site for further investigating the issue. Further updates will be posted as it becomes available.
Oct 31, 17:40 AEDT
Oct 31, 17:40 AEDT
Investigating -
Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Oct 31, 17:28 AEDT
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Oct 31, 17:28 AEDT
Nov 2, 2025
Nov 1, 2025
No incidents reported.
Oct 31, 2025
Completed -
The scheduled maintenance has been completed.
Oct 31, 01:00 AEDT
Oct 31, 01:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 23:00 AEDT
Oct 30, 23:00 AEDT
Scheduled -
Network Engineers will be performing routine maintenance to our network which will impact customer services network wide.
Service disruptions may be experienced during this window.
Oct 16, 11:40 AEDT
Service disruptions may be experienced during this window.
Oct 16, 11:40 AEDT