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All Systems Operational
Scheduled Maintenance
VoIP Services Dec 4, 2025 22:00 - Dec 5, 2025 02:00 AEDT
Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.
Service disruptions may be experienced during this window.
Posted on Dec 01, 2025 - 15:39 AEDT
Service disruptions may be experienced during this window.
Posted on Dec 01, 2025 - 15:39 AEDT
Past Incidents
Dec 2, 2025
No incidents reported today.
Dec 1, 2025
No incidents reported.
Nov 30, 2025
No incidents reported.
Nov 29, 2025
No incidents reported.
Nov 28, 2025
No incidents reported.
Nov 27, 2025
No incidents reported.
Nov 26, 2025
No incidents reported.
Nov 25, 2025
Completed -
The scheduled maintenance has been completed.
Nov 25, 04:00 AEDT
Nov 25, 04:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 00:00 AEDT
Nov 25, 00:00 AEDT
Scheduled -
Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites.
Sites Affected:
533 Little Lonsdale Street, Melbourne 3000
607 Bourke Street, Melbourne 3000
198 Harbour Esplanade, Docklands 3008
Service disruptions may be experienced during this window.
Nov 19, 12:57 AEDT
Sites Affected:
533 Little Lonsdale Street, Melbourne 3000
607 Bourke Street, Melbourne 3000
198 Harbour Esplanade, Docklands 3008
Service disruptions may be experienced during this window.
Nov 19, 12:57 AEDT
Nov 24, 2025
No incidents reported.
Nov 23, 2025
No incidents reported.
Nov 22, 2025
Resolved -
We have completed the monitoring period and confirmed service stability. We are now formally closing this incident. Thank you for your patience and support.
Nov 22, 15:25 AEDT
Nov 22, 15:25 AEDT
Update -
Our technical team successfully gained access and confirmed the root cause was a faulty network switch on Level 55.
The device has been successfully replaced and configured.
Services are now fully restored to all affected tenants at 568 Collins Street.
We are currently monitoring the network to ensure stability and full performance.
Nov 22, 14:47 AEDT
The device has been successfully replaced and configured.
Services are now fully restored to all affected tenants at 568 Collins Street.
We are currently monitoring the network to ensure stability and full performance.
Nov 22, 14:47 AEDT
Update -
Still we are waiting for Building Manager's update. Now we have despatched a tech team to the site to check this further.
We will provide update as soon as the tech team reaches the site.
Thank you for your continued patience as we work to restore services.
Nov 22, 13:07 AEDT
We will provide update as soon as the tech team reaches the site.
Thank you for your continued patience as we work to restore services.
Nov 22, 13:07 AEDT
Update -
NOC have contacted the Building Manager (BM) of 568 Collins Street and requested to perform a physical check on the power status of the network switch on Level 55.
We are currently awaiting the Building Manager's response. Once we receive confirmation or an update on the power status, we will provide the next action plan and update this page immediately.
We apologise for any inconvenience caused and are working to resolve the issue as soon as possible.
Nov 22, 11:13 AEDT
We are currently awaiting the Building Manager's response. Once we receive confirmation or an update on the power status, we will provide the next action plan and update this page immediately.
We apologise for any inconvenience caused and are working to resolve the issue as soon as possible.
Nov 22, 11:13 AEDT
Investigating -
Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 22, 08:46 AEDT
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 22, 08:46 AEDT
Nov 21, 2025
Completed -
The scheduled maintenance has been completed.
Nov 21, 02:00 AEDT
Nov 21, 02:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 22:00 AEDT
Nov 20, 22:00 AEDT
Scheduled -
Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.
Service disruptions may be experienced during this window.
Nov 18, 09:34 AEDT
Service disruptions may be experienced during this window.
Nov 18, 09:34 AEDT
Nov 20, 2025
Nov 19, 2025
No incidents reported.
Nov 18, 2025
Resolved -
This incident has been resolved.
Nov 18, 09:09 AEDT
Nov 18, 09:09 AEDT
Monitoring -
The device has been recovered and stable for over 3 hours. We are monitoring the status Until Tomorrow.
Nov 18, 00:00 AEDT
Nov 18, 00:00 AEDT
Update -
The building manager has organized an electrician to check the power issue at Level 10 Tomorrow (18th).
Nov 17, 14:47 AEDT
Nov 17, 14:47 AEDT
Identified -
DGtek Technician has identified a power issue on Level 10 that caused the device to go offline. Further updates will be given as soon as they are available.
Nov 17, 14:18 AEDT
Nov 17, 14:18 AEDT
Update -
A field Technician has been dispatched to the site for further investigation. Further updates will be provided as they become available.
Nov 17, 13:49 AEDT
Nov 17, 13:49 AEDT
Investigating -
Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 17, 13:46 AEDT
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 17, 13:46 AEDT