All Systems Operational
Scheduled Maintenance
Multiple Sites May 1, 2024 23:55 - May 2, 2024 04:55 AEST
Our up-stream carrier will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:
10 Moorabool Street / 47 Brougham Street, Geelong
110 Brougham Street, Geelong
120 Brougham Street, Geelong
2-4 Yarra Street, Geelong

Service disruptions may be experienced during this window.
Posted on Apr 16, 2024 - 14:42 AEST
Voice Services May 3, 2024 22:00 - May 4, 2024 02:00 AEST
Our up-stream carrier will be performing routine maintenance to their network which will impact voice services.

Service disruptions may be experienced during this window.
Posted on Apr 30, 2024 - 11:40 AEST
7 Riverside Quay, Southbank May 6, 2024 09:00-16:00 AEST
Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Apr 29, 2024 - 11:52 AEST
1 Albert Road, Melbourne May 6, 2024 10:00 - May 7, 2024 03:00 AEST
Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Apr 30, 2024 - 13:23 AEST
7 Riverside Quay, Southbank May 7, 2024 09:00-16:00 AEST
Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Apr 29, 2024 - 12:00 AEST
Multiple Sites May 7, 2024 23:00 - May 8, 2024 05:00 AEST
Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites.

Sites Affected:

451 Little Bourke Street, Melbourne
13 Martin Street, St Kilda
424 St Kilda Road, St Kilda

Service disruptions may be experienced during this window.
Posted on Apr 30, 2024 - 13:49 AEST
7 Riverside Quay, Southbank May 8, 2024 09:00-16:00 AEST
Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Apr 29, 2024 - 12:01 AEST
7 Riverside Quay, Southbank May 9, 2024 09:00-16:00 AEST
Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Apr 29, 2024 - 12:01 AEST
7 Riverside Quay, Southbank May 10, 2024 09:00-16:00 AEST
Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Apr 29, 2024 - 12:01 AEST
570 Lygon Street, Carlton North May 10, 2024 14:00-16:00 AEST
Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Apr 30, 2024 - 13:24 AEST
Past Incidents
May 1, 2024

No incidents reported today.

Apr 30, 2024
148 Wells Street, South Melbourne
Completed - The scheduled maintenance has been completed.
Apr 30, 14:00 AEST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 30, 10:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 09:00 AEST
Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 23, 12:17 AEST
Apr 29, 2024
90 Lorimer Street, Docklands
Resolved - A building electrical issue caused a loss of power to a DGtek Network Edge Device. Power has been restored and services have returned to normal operation.
Apr 29, 07:50 AEST
Update - DGtek field engineers have attempted to schedule access to the building today in order to resolve this fault, but have been unsuccessful in scheduling this access with the building manager. DGTek Technicians will instead attend tomorrow morning to investigate further.
Apr 28, 14:34 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Apr 28, 12:55 AEST
Apr 28, 2024
148 Wells Street, South Melbourne
Resolved - A faulty UPS caused a loss of power to network equipment. The UPS was bypassed and services restored.
Apr 28, 14:14 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Apr 28, 12:16 AEST
Apr 27, 2024

No incidents reported.

Apr 26, 2024
7 Riverside Quay, Southbank
Completed - The scheduled maintenance has been completed.
Apr 26, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 09:00 AEST
Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 19, 17:44 AEST
Multiple Sites
Completed - The scheduled maintenance has been completed.
Apr 26, 16:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 14:00 AEST
Scheduled - Network Engineers will be performing routine maintenance to ouur network which will affect customer services at multiple sites.

Sites Affected:

70 Lorimer Street/66-68 River Esplanade, Docklands
66 Lorimer Street, Docklands
60 Lorimer Street, Docklands

Service disruptions may be experienced during this window.
Apr 22, 14:42 AEST
Multiple Sites
Completed - The scheduled maintenance has been completed.
Apr 26, 15:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 09:00 AEST
Scheduled - Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites.

Sites Affected:

269-283 City Road, Southbank
99 Whiteman Street, Southbank
83 Whiteman Street, Southbank
79 Whiteman Street, Southbank
63 Whiteman Street, Southbank
241 City Road, Southbank
109 Clarendon Street, Southbank
151 Clarendon Street, Southbank


Service disruptions may be experienced during this window.
Apr 22, 14:01 AEST
Apr 25, 2024
7 Riverside Quay, Southbank
Completed - The scheduled maintenance has been completed.
Apr 25, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 09:00 AEST
Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 19, 17:44 AEST
Apr 24, 2024
7 Riverside Quay, Southbank
Completed - The scheduled maintenance has been completed.
Apr 24, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 09:00 AEST
Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 19, 17:44 AEST
Multiple Sites
Completed - The scheduled maintenance has been completed.
Apr 24, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 00:00 AEST
Scheduled - Network Engineers will be performing routine maintenance to ouur network which will affect customer services at multiple sites.

Sites Affected:

122 River Esplanade Docklands
128 Lorimer Street Docklands
221 Sturt Street Southbank
118 River Esplanade Docklands
13 Point Park Crescent Docklands
1 Point Park Crescent Docklands
5 Point Park Crescent Docklands
120 River Esplanade Docklands
116 River Esplanade Docklands
108 River Esplanade Docklands
100 Lorimer Street Docklands
112 River Esplanade Docklands


Service disruptions may be experienced during this window.
Apr 19, 17:38 AEST
Apr 23, 2024
7 Riverside Quay, Southbank
Completed - The scheduled maintenance has been completed.
Apr 23, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 09:00 AEST
Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 19, 17:43 AEST
Apr 22, 2024
7 Riverside Quay, Southbank
Completed - The scheduled maintenance has been completed.
Apr 22, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 09:00 AEST
Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 19, 17:43 AEST
30 St Andrews Place, East Melbourne
Resolved - This incident has been resolved.
Apr 22, 16:48 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 22, 13:20 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Apr 22, 13:04 AEST
Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024
8 Kavanagh Street, Southank
Completed - The scheduled maintenance has been completed.
Apr 18, 10:47 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 10:00 AEST
Scheduled - Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 17, 14:23 AEST
Apr 17, 2024
Multiple Sites
Completed - The scheduled maintenance has been completed.
Apr 17, 23:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 18:00 AEST
Scheduled - Network Engineers will be performing routine maintenance to ouur network which will affect customer services at multiple sites.

Sites Affected:

826-846 Lorimer Street, Port Melbourne
68 Clarke Street, Southbank
33 Chessell Street, South Melbourne

Service disruptions may be experienced during this window.
Apr 15, 12:01 AEST
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