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All Systems Operational
Scheduled Maintenance
Multiple Sites Nov 25, 2025 00:00-04:00 AEDT
Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites.
Sites Affected:
533 Little Lonsdale Street, Melbourne 3000
607 Bourke Street, Melbourne 3000
198 Harbour Esplanade, Docklands 3008
Service disruptions may be experienced during this window.
Posted on Nov 19, 2025 - 12:57 AEDT
Sites Affected:
533 Little Lonsdale Street, Melbourne 3000
607 Bourke Street, Melbourne 3000
198 Harbour Esplanade, Docklands 3008
Service disruptions may be experienced during this window.
Posted on Nov 19, 2025 - 12:57 AEDT
Past Incidents
Nov 21, 2025
Completed -
The scheduled maintenance has been completed.
Nov 21, 02:00 AEDT
Nov 21, 02:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 22:00 AEDT
Nov 20, 22:00 AEDT
Scheduled -
Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.
Service disruptions may be experienced during this window.
Nov 18, 09:34 AEDT
Service disruptions may be experienced during this window.
Nov 18, 09:34 AEDT
Nov 20, 2025
Nov 19, 2025
No incidents reported.
Nov 18, 2025
Resolved -
This incident has been resolved.
Nov 18, 09:09 AEDT
Nov 18, 09:09 AEDT
Monitoring -
The device has been recovered and stable for over 3 hours. We are monitoring the status Until Tomorrow.
Nov 18, 00:00 AEDT
Nov 18, 00:00 AEDT
Update -
The building manager has organized an electrician to check the power issue at Level 10 Tomorrow (18th).
Nov 17, 14:47 AEDT
Nov 17, 14:47 AEDT
Identified -
DGtek Technician has identified a power issue on Level 10 that caused the device to go offline. Further updates will be given as soon as they are available.
Nov 17, 14:18 AEDT
Nov 17, 14:18 AEDT
Update -
A field Technician has been dispatched to the site for further investigation. Further updates will be provided as they become available.
Nov 17, 13:49 AEDT
Nov 17, 13:49 AEDT
Investigating -
Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 17, 13:46 AEDT
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 17, 13:46 AEDT
Nov 17, 2025
Completed -
The scheduled maintenance has been completed.
Nov 17, 19:00 AEDT
Nov 17, 19:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 17:00 AEDT
Nov 17, 17:00 AEDT
Scheduled -
Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections.
Service disruptions may be experienced during this window.
Nov 12, 12:21 AEDT
Service disruptions may be experienced during this window.
Nov 12, 12:21 AEDT
Nov 16, 2025
Resolved -
The issue is now fully resolved and stable for more than 3 hours. We have completed the monitoring period and confirmed service stability. Concierge will replace the relevant circuit breaker on Tuesday to permanently fix. We are now formally closing this incident. Thank you for your patience and support.
Nov 16, 17:48 AEDT
Nov 16, 17:48 AEDT
Identified -
The Building Manager/Concierge has successfully identified the cause of the network device outage as a tripped circuit breaker affecting the equipment power supply.
The Building Manager/Concierge is currently working to reset the breaker and restore power to the network device.
We will post a further update immediately following power restoration and confirmation of network services coming back online.
Nov 16, 11:23 AEDT
The Building Manager/Concierge is currently working to reset the breaker and restore power to the network device.
We will post a further update immediately following power restoration and confirmation of network services coming back online.
Nov 16, 11:23 AEDT
Investigating -
Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 16, 09:12 AEDT
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 16, 09:12 AEDT
Nov 15, 2025
No incidents reported.
Nov 14, 2025
Resolved -
Fiber issue is now fully resolved and stable for more than 2 hours. We have completed the monitoring period and confirmed service stability. We are now formally closing this incident. Thank you for your patience and support.
Nov 14, 18:56 AEDT
Nov 14, 18:56 AEDT
Monitoring -
fiber team has complted the restoration and device came online. Services back to normal. We are monitoring the status.
Nov 14, 14:34 AEDT
Nov 14, 14:34 AEDT
Update -
Our tech team has arrived the site and working progress to fix the issue. Once issue resolved we will update.
Nov 14, 11:50 AEDT
Nov 14, 11:50 AEDT
Update -
The fiber repair work will resume tomorrow morning (14th) as soon as the repair crew gains access to the building. Further updates will be provided as they are available.
Nov 13, 17:42 AEDT
Nov 13, 17:42 AEDT
Identified -
Our technicians identified a fiber cut within the building causing the outage. We are working on to resolve the issue
Nov 13, 11:45 AEDT
Nov 13, 11:45 AEDT
Update -
Technician team had been dispatched to further investigate the outage.
Nov 13, 10:02 AEDT
Nov 13, 10:02 AEDT
Investigating -
Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 13, 08:53 AEDT
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 13, 08:53 AEDT
Resolved -
The issue is now fully resolved and stable for more than 5 hours. We have completed the monitoring period and confirmed service stability. We are now formally closing this incident. Thank you for your patience and support.
Nov 14, 18:53 AEDT
Nov 14, 18:53 AEDT
Update -
Again switches back to normal, we are monitoring the status.
Nov 14, 14:32 AEDT
Nov 14, 14:32 AEDT
Update -
Electrician is troubleshooting again causing some equipment goes down. We will update the status here.
Nov 14, 13:04 AEDT
Nov 14, 13:04 AEDT
Monitoring -
After electricin fix their circuit breaker now device is recovered and services back to normal. We will monitor this for some period.
Nov 14, 11:49 AEDT
Nov 14, 11:49 AEDT
Identified -
An electrician is actively repairing the circuit breaker affecting DGtek's network equipment.
Nov 14, 09:59 AEDT
Nov 14, 09:59 AEDT
Investigating -
Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 13, 23:03 AEDT
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 13, 23:03 AEDT
Nov 13, 2025
Resolved -
The Fiber Team has completed the necessary repairs, and the service has been successfully restored following the fix
Nov 13, 13:43 AEDT
Nov 13, 13:43 AEDT
Identified -
outage had been occurred during a fiber audit. Fiber team is already dispatched to attend to the issue
Nov 13, 12:08 AEDT
Nov 13, 12:08 AEDT
Nov 12, 2025
No incidents reported.
Nov 11, 2025
Resolved -
This incident has been resolved
Nov 11, 23:48 AEDT
Nov 11, 23:48 AEDT
Monitoring -
All services are back online after the area/street power outage.
Nov 11, 22:53 AEDT
Nov 11, 22:53 AEDT
Identified -
Engineers have identified that the interruption to the service is due to the ongoing power outage at the area/street.
Nov 11, 22:22 AEDT
Nov 11, 22:22 AEDT
Investigating -
Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
Sites Affected:
148-160 Albert Road
63 Stead Street
126 Bank Street
We apologies for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 11, 21:56 AEDT
Sites Affected:
148-160 Albert Road
63 Stead Street
126 Bank Street
We apologies for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 11, 21:56 AEDT
Resolved -
The issue is now fully resolved and the connection has been stable for more than 2 hours. We have completed the monitoring period and confirmed service stability. We are now formally closing this incident. Thank you for your patience and support.
Nov 11, 18:14 AEDT
Nov 11, 18:14 AEDT
Update -
Switch has been recovered and its up time is 23 minutes. We are monitoring the connection now. Thanks for the support.
Nov 11, 15:28 AEDT
Nov 11, 15:28 AEDT
Update -
DGtek technical team has confirmed the network switch is offline (down) due to a tripped circuit breaker at the site.
The issue has been escalated to the Building Management / Concierge team to be resolved by their electrician. We are currently awaiting confirmation and feedback on the repair status.
Nov 11, 13:22 AEDT
The issue has been escalated to the Building Management / Concierge team to be resolved by their electrician. We are currently awaiting confirmation and feedback on the repair status.
Nov 11, 13:22 AEDT
Identified -
Our technical team arrived on-site at 12:05. It is identified circuit breaker issue and contacting buildig manager to check this further from electrical side.
Nov 11, 12:49 AEDT
Nov 11, 12:49 AEDT
Update -
Field Technician has been dispatched to the site for further investigating the issue. Further updates will be posted as it becomes available.
Nov 11, 12:41 AEDT
Nov 11, 12:41 AEDT
Investigating -
Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 11, 11:51 AEDT
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 11, 11:51 AEDT
Nov 10, 2025
No incidents reported.
Nov 9, 2025
No incidents reported.
Nov 8, 2025
No incidents reported.
Nov 7, 2025
No incidents reported.