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Monitoring - All services are back online after the area/street power outage.
Nov 11, 2025 - 22:53 AEDT
Nov 11, 2025 - 22:53 AEDT
Identified - Engineers have identified that the interruption to the service is due to the ongoing power outage at the area/street.
Nov 11, 2025 - 22:22 AEDT
Nov 11, 2025 - 22:22 AEDT
Investigating - Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
Sites Affected:
148-160 Albert Road
63 Stead Street
126 Bank Street
We apologies for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 11, 2025 - 21:56 AEDT
Sites Affected:
148-160 Albert Road
63 Stead Street
126 Bank Street
We apologies for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 11, 2025 - 21:56 AEDT
Past Incidents
Nov 11, 2025
Resolved -
The issue is now fully resolved and the connection has been stable for more than 2 hours. We have completed the monitoring period and confirmed service stability. We are now formally closing this incident. Thank you for your patience and support.
Nov 11, 18:14 AEDT
Nov 11, 18:14 AEDT
Update -
Switch has been recovered and its up time is 23 minutes. We are monitoring the connection now. Thanks for the support.
Nov 11, 15:28 AEDT
Nov 11, 15:28 AEDT
Update -
DGtek technical team has confirmed the network switch is offline (down) due to a tripped circuit breaker at the site.
The issue has been escalated to the Building Management / Concierge team to be resolved by their electrician. We are currently awaiting confirmation and feedback on the repair status.
Nov 11, 13:22 AEDT
The issue has been escalated to the Building Management / Concierge team to be resolved by their electrician. We are currently awaiting confirmation and feedback on the repair status.
Nov 11, 13:22 AEDT
Identified -
Our technical team arrived on-site at 12:05. It is identified circuit breaker issue and contacting buildig manager to check this further from electrical side.
Nov 11, 12:49 AEDT
Nov 11, 12:49 AEDT
Update -
Field Technician has been dispatched to the site for further investigating the issue. Further updates will be posted as it becomes available.
Nov 11, 12:41 AEDT
Nov 11, 12:41 AEDT
Investigating -
Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 11, 11:51 AEDT
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 11, 11:51 AEDT
Nov 10, 2025
No incidents reported.
Nov 9, 2025
No incidents reported.
Nov 8, 2025
No incidents reported.
Nov 7, 2025
No incidents reported.
Nov 6, 2025
Completed -
The scheduled maintenance has been completed.
Nov 6, 11:00 AEDT
Nov 6, 11:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 10:00 AEDT
Nov 6, 10:00 AEDT
Scheduled -
Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.
Service disruptions may be experienced during this window.
Nov 4, 14:54 AEDT
Service disruptions may be experienced during this window.
Nov 4, 14:54 AEDT
Completed -
The scheduled maintenance has been completed.
Nov 6, 02:00 AEDT
Nov 6, 02:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 00:00 AEDT
Nov 6, 00:00 AEDT
Scheduled -
Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites.
Sites Affected:
826-846 Lorimer Street, Port Melbourne 3207
228 La Trobe Street, Melbourne 3000
68 Clarke Street, Southbank 3006
221 Sturt Street, Southbank 3006
Service disruptions may be experienced during this window.
Oct 27, 14:48 AEDT
Sites Affected:
826-846 Lorimer Street, Port Melbourne 3207
228 La Trobe Street, Melbourne 3000
68 Clarke Street, Southbank 3006
221 Sturt Street, Southbank 3006
Service disruptions may be experienced during this window.
Oct 27, 14:48 AEDT
Nov 5, 2025
No incidents reported.
Nov 4, 2025
No incidents reported.
Nov 3, 2025
Resolved -
The issue is now fully resolved and the connection has been stable after switching to an alternate fiber path. We have completed the monitoring period and confirmed service stability. We are now formally closing this incident. Thank you for your patience and support.
Nov 3, 11:14 AEDT
Nov 3, 11:14 AEDT
Update -
The issue is now fully resolved and the connection has been stable after switching to an alternate fiber path. We have completed the monitoring period and confirmed service stability. We are now formally closing this incident. Thank you for your patience and support.
Nov 3, 11:13 AEDT
Nov 3, 11:13 AEDT
Monitoring -
Issue has been fixed now. It was faulty fiber and we have used another fiber to restore the connectivty. We are monitoring the connection now. Thanks for the support.
Nov 3, 09:58 AEDT
Nov 3, 09:58 AEDT
Identified -
Our tech team has reached the site at 07.20 AM. It has identified as fiber cable issue. We are working on to fix it. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 3, 08:54 AEDT
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Nov 3, 08:54 AEDT
Update -
Technician is scheduled to dispatched again on Monday morning to troubleshoot the issue onsite.
Nov 2, 13:18 AEDT
Nov 2, 13:18 AEDT
Update -
Our technical team was on-site at 6:02 PM AEDT and remained for over one hour attempting to gain access to the equipment room.
Due to the building manager's confirmed unavailability for after-hours support, the team has been temporarily withdrawn from the site.
We are actively liaising with building management to secure a confirmed time for access. We will provide an immediate update once the troubleshooting window is scheduled.
Oct 31, 19:51 AEDT
Due to the building manager's confirmed unavailability for after-hours support, the team has been temporarily withdrawn from the site.
We are actively liaising with building management to secure a confirmed time for access. We will provide an immediate update once the troubleshooting window is scheduled.
Oct 31, 19:51 AEDT
Update -
Our technical team arrived on-site at 6:02 PM AEDT. We have encountered a temporary delay as we are awaiting a response from the building manager to gain the necessary access. We will provide an update as soon as access is secured and work commences.
Oct 31, 18:17 AEDT
Oct 31, 18:17 AEDT
Update -
Field Technician has been dispatched to the site for further investigating the issue. Further updates will be posted as it becomes available.
Oct 31, 17:40 AEDT
Oct 31, 17:40 AEDT
Investigating -
Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Oct 31, 17:28 AEDT
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Oct 31, 17:28 AEDT
Nov 2, 2025
Nov 1, 2025
No incidents reported.
Oct 31, 2025
Completed -
The scheduled maintenance has been completed.
Oct 31, 01:00 AEDT
Oct 31, 01:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 23:00 AEDT
Oct 30, 23:00 AEDT
Scheduled -
Network Engineers will be performing routine maintenance to our network which will impact customer services network wide.
Service disruptions may be experienced during this window.
Oct 16, 11:40 AEDT
Service disruptions may be experienced during this window.
Oct 16, 11:40 AEDT
Oct 30, 2025
Oct 29, 2025
Completed -
The scheduled maintenance has been completed.
Oct 29, 04:00 AEDT
Oct 29, 04:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 00:00 AEDT
Oct 29, 00:00 AEDT
Scheduled -
Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites.
Sites Affected:
3 Greeves Street, St Kilda 3182
5 Greeves Street, St Kilda 3182
7 Greeves Street, St Kilda 3182
21 Inkerman Street, St Kilda 3182
33 Inkerman Street, St Kilda 3182
8 Blanche Street, St Kilda 3182
Service disruptions may be experienced during this window.
Oct 20, 10:56 AEDT
Sites Affected:
3 Greeves Street, St Kilda 3182
5 Greeves Street, St Kilda 3182
7 Greeves Street, St Kilda 3182
21 Inkerman Street, St Kilda 3182
33 Inkerman Street, St Kilda 3182
8 Blanche Street, St Kilda 3182
Service disruptions may be experienced during this window.
Oct 20, 10:56 AEDT
Oct 28, 2025
Completed -
The scheduled maintenance has been completed.
Oct 28, 21:00 AEDT
Oct 28, 21:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 19:00 AEDT
Oct 28, 19:00 AEDT
Scheduled -
Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.
Service disruptions may be experienced during this window.
Oct 21, 14:03 AEDT
Service disruptions may be experienced during this window.
Oct 21, 14:03 AEDT