Update - Power has been restored to the distribution board at Level 8, 5 Lawson Street after it was inadvertently switched off during third-party building works earlier yesterday.
While many services have automatically recovered, some switches remain offline. Due to the building being inaccessible today (Sunday) without the Building Manager present we have scheduled an on-site technician visit for tomorrow(Monday) to perform manual reboots and hardware health checks. A spare switch has been prepared for immediate replacement if any hardware failure is detected.
We will provide a final update once the on-site technician confirms all services are fully restored.
Apr 12, 2026 - 12:10 AEST
While many services have automatically recovered, some switches remain offline. Due to the building being inaccessible today (Sunday) without the Building Manager present we have scheduled an on-site technician visit for tomorrow(Monday) to perform manual reboots and hardware health checks. A spare switch has been prepared for immediate replacement if any hardware failure is detected.
We will provide a final update once the on-site technician confirms all services are fully restored.
Apr 12, 2026 - 12:10 AEST
Identified - We have seen partial recovery of services; however, network devices at 9 Lawson Street, Southport remain offline.
NOC (Network Operations Center) has established contact with the Building Manager to investigate a suspected power issue at this specific location. We are working to verify the power status and restore the remaining services as quickly as possible.
Apr 11, 2026 - 11:08 AEST
NOC (Network Operations Center) has established contact with the Building Manager to investigate a suspected power issue at this specific location. We are working to verify the power status and restore the remaining services as quickly as possible.
Apr 11, 2026 - 11:08 AEST
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Apr 11, 2026 - 09:06 AEST
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
Apr 11, 2026 - 09:06 AEST
Scheduled Maintenance
161 Parramatta Road, 2144 Apr 15, 2026 23:00 - Apr 16, 2026 06:00 AEST
Our up-stream carrier will be performing routine maintenance to their network which will impact customer services at 161 Parramatta Road, Auburn 2144.
Service disruptions may be experienced during this window.
Posted on Mar 31, 2026 - 18:27 AEDT
Service disruptions may be experienced during this window.
Posted on Mar 31, 2026 - 18:27 AEDT
161 Parramatta Road, 2144 Apr 21, 2026 00:00-06:00 AEST
Our up-stream carrier will be performing routine maintenance to their network which will impact customer services at 161 Parramatta Road, Auburn 2144
Service disruptions may be experienced during this window.
Posted on Mar 30, 2026 - 20:39 AEDT
Service disruptions may be experienced during this window.
Posted on Mar 30, 2026 - 20:39 AEDT