All Systems Operational

Scheduled Maintenance

Multiple Sites Oct 22, 2025 22:00 - Oct 23, 2025 00:00 AEDT

Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites.

Sites Affected:

356 Collins Street, Melbourne 3000
350 Collins Street, Melbourne 3000
91 William Street, Melbourne 3000
60 Siddeley Street, Docklands 3008
2 Ballarat Road, Footscray 3011
590 Lygon Street, Carlton 3053
570 Lygon Street, Carlton 3053
800 Sydney Road, Brunswick 3056
22 Wellington Road, Box Hill 3128

Service disruptions may be experienced during this window.

Posted on Oct 13, 2025 - 12:32 AEDT

Multiple Sites Oct 23, 2025 07:00-15:00 AEDT

Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites.

Sites Affected:

25 Therry Street, Melbourne 3000
8 Franklin Street, Melbourne 3000
483 Swanston Street, Melbourne 3000
5 Flockhart Street, Abbotsford 3067
18 Grosvenor Street, Abbotsford 3067
11 Flockhart Street, Abbotsford 3067
8 Grosvenor Street, Abbotsford 3067
601 Victoria Street, Abbotsford 3067
150 Kerr Street, Fitzroy 3065
300 Young Street, Fitzroy 3065
353 Napier Street, Fitzroy 3065
416 Gore Street, Fitzroy 3065

Service disruptions may be experienced during this window.

Posted on Oct 17, 2025 - 16:00 AEDT

Network Wide Oct 30, 2025 23:00 - Oct 31, 2025 01:00 AEDT

Network Engineers will be performing routine maintenance to our network which will impact customer services network wide.

Service disruptions may be experienced during this window.

Posted on Oct 16, 2025 - 11:40 AEDT
Oct 17, 2025
Completed - The scheduled maintenance has been completed.
Oct 17, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 22:00 AEDT
Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.

Service disruptions may be experienced during this window.

Oct 13, 17:30 AEDT
Oct 16, 2025
Completed - The scheduled maintenance has been completed.
Oct 16, 01:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 00:00 AEDT
Scheduled - Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.

Oct 10, 14:01 AEDT
Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025
Resolved - This incident has been resolved.
Oct 11, 11:31 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 11, 10:00 AEDT
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

Oct 10, 19:28 AEDT
Oct 10, 2025
Resolved - Service interruption had caused due to a power interruption to our upstream carrier's network equipment. This Incident is resolved now.
Oct 10, 18:43 AEDT
Monitoring - Site had been recovered and we are monitoring the status.
Oct 10, 16:49 AEDT
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

Oct 10, 16:34 AEDT
Oct 9, 2025
Completed - The scheduled maintenance has been completed.
Oct 9, 00:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 22:00 AEDT
Scheduled - Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple sites.

Sites Affected:

578 Lorimer Street, Port Melbourne 3207
11-12 Phillip Court, Port Melbourne 3207
63-85 Turner Street, Port Melbourne 3207
11 Salmon Street, Port Melbourne 3207
344 Lorimer Street, Port Melbourne 3207
30 Prohasky Street, Port Melbourne 3207

Service disruptions may be experienced during this window.

Oct 2, 17:51 AEST
Oct 8, 2025
Resolved - All the services are stable now. It was confirmed that issue has been resolved now.
Oct 8, 19:59 AEDT
Monitoring - A fix has been implemented by the Third party service provider and Engineers are monitoring the results. All services are back to normal.
Oct 8, 15:26 AEDT
Update - Third Party field Tech team has reached the site and further investigations are underway.
Oct 8, 11:01 AEDT
Update - Third party service provider has dispatched their Tech team to the site. Further updates will be provided as they become available.
Oct 8, 10:44 AEDT
Update - The issue has been escalated to the third party service provider. Further updates will be posted as they become available.
Oct 8, 09:10 AEDT
Update - Field Technician has reached site to further investigate the issue.
Oct 8, 08:17 AEDT
Investigating - Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

Oct 7, 23:18 AEDT
Oct 7, 2025
Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025
Completed - The scheduled maintenance has been completed.
Oct 3, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 22:00 AEST
Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.

Service disruptions may be experienced during this window.

Sep 29, 18:11 AEST